Privacy policy

Effective Date: May 30, 2026

At Aira Herbals (accessible from www.airaherbals.pk), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Aira Herbals and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at contact@airaherbals.pk.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our website, products, and customer experience.

Personal Data

While using our website or purchasing our products, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Delivery and Billing Address (Street, City, Province, Postal code)

  • Payment details (processed securely through third-party partners)

Usage Data

We may also collect information on how our website is accessed and used. This includes details such as your computer's Internet Protocol address (IP address), browser type, browser version, the specific pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

2. How We Use Your Information

Aira Herbals uses the collected data for various operational and business purposes:

  • To Process Orders: To fulfill, pack, track, and deliver the products you purchase from our online store.

  • To Communicate with You: To send order confirmations, updates, shipping details, and answer your customer service inquiries.

  • To Improve Our Services: To gather data and analysis so we can improve our product offerings, website interface, and overall shopping experience.

  • To Ensure Security: To monitor website traffic and detect, prevent, or address technical issues or fraudulent activities.

  • For Marketing (With Your Consent): To provide you with updates, special promotions, or newsletters about our latest herbal products (you can opt out of these at any time).

3. Data Protection and Security

The security of your data is of paramount importance to us. We implement standard commercial security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute safety.

4. Third-Party Sharing and Logistics

We do not sell, trade, or rent your personal information to third parties. We only share necessary data with trusted third parties to facilitate our services, including:

  • Courier & Logistics Services: Sharing your name, phone number, and delivery address with local courier partners to dispatch your orders.

  • Payment Gateways: Secure third-party processors handle financial transactions to guarantee safe payments.

All third-party partners are strictly bound by confidentiality agreements and are prohibited from using your data for any other purpose.

5. Cookies Policy

Aira Herbals uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, keep track of items in your shopping cart, and analyze website traffic. You can choose to disable cookies through your individual browser settings, though doing so may cause some features of our online store to function incorrectly.

6. Children's Privacy

Our services and products are not targeted toward individuals under the age of 18. We do not knowingly collect personally identifiable information from minors. If we discover that a minor has provided us with personal data, we will take immediate steps to delete it from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted directly on this page with a revised "Effective Date." We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please feel free to reach out to us:

  • By Email: contact@airaherbals.pk

  • By Mail / Physical Address: Aira Herbals, Asma Garden, 101, Karachi, 75000, Pakistan.